RBS and NatWest websites' problems easing

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Twitter

RBS and NatWest’s websites have been down for nearly seven hours but the problems are being resolved.

The sites stopped working at around 09:00 BST, but shortly before 16:00 BST a spokeswoman said the RBS site was back up and running again.

At 15:00 BST, the NatWest Help Twitter account had told a customer the bank did not know when the problem would be resolved.

Both banks tweeted that customers could use other methods to access accounts.

An RBS spokesperson told the BBC: “We are aware of the problem and are working hard to fix it.”

The spokesperson added: “We are aware that customers are currently experiencing issues accessing our websites and online banking login pages. We apologise for the inconvenience caused.

“Customers can still access online banking via direct links, they can use their mobile app, ATMs, telephone banking, or visit their local branch.”

Some people complained that despite this, they were still unable to complete transactions, with one tweeting NatWest to say: “It’s like the money is disappearing.”

After 14:00 BST, some customers did tweet to say they had successfully logged in, but they were in a minority as the problems appeared to be continuing.


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Mark McLeod

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Mark McLeod said the “sporadic” access to his firm’s bank online was “frustrating”

Mark McLeod, the owner of Clouds Property Management, an estate agent based in Edinburgh, says his business has been affected by the RBS outage.

“We’ve had tenants who want to move into flats but as we couldn’t confirm the funds had been received, we couldn’t allow them to move in,” he told the BBC.

Mr McLeod said access to the firm’s online bank account had been “sporadic”, but he was able to get into it again recently.

He said the disruption meant he was unable to see what funds had been transferred to the bank on Monday, a bank holiday in England, but not Scotland.

“Today was quite a crucial day because it was our first opportunity to see what funds have been transferred to us since Friday,” he said.

“It’s frustrating. The last thing anyone needs is unpredictability,” he added.


NatWest is part of the RBS group and it is not the first time that both banks’ websites have gone down.

Figures published last week showed that they were the banks with the most problems in the past three months, although Barclays has had the most in the past year.

Barclays reported 33 incidents in the 12 months to the end of June this year, higher than NatWest which had 25 and Lloyds Bank, which had 23.